Shipping Policy

Thank you for shopping with Rippel. This Shipping Policy explains our order processing, dispatch, tracking, and delivery procedures.

1. Order Processing

Orders are normally processed and prepared for dispatch within 3–4 business days after successful payment confirmation.

Business days do not normally include Saturdays, Sundays, or public holidays.

During periods of unusually high demand, product launches, promotional events, holidays, inventory transfers, carrier disruptions, or other exceptional circumstances, processing may take longer.

2. Order Processing Begins After Payment

Processing begins once payment has been successfully authorized and the order has passed any applicable verification procedures.

Once an order has entered processing or fulfillment, it may no longer be eligible for cancellation. Please review our Cancellation Policy before ordering.

3. Shipping & Delivery Estimates

Delivery estimates depend on the destination, carrier, selected shipping service, customs processing, local delivery conditions, and other factors outside our direct control.

Any estimated delivery timeframe displayed during checkout or provided after shipment is an estimate and not a guaranteed delivery date unless expressly stated otherwise.

4. Tracking Information

Once tracking becomes available, customers may receive a shipping confirmation containing the applicable tracking information.

Tracking systems may require 24–72 hours after carrier acceptance to display the first movement or scan.

A temporary absence of tracking updates does not necessarily mean that the shipment has stopped moving.

5. Multiple Packages

Some orders may be shipped in more than one package due to inventory location, product availability, size, weight, or fulfillment requirements.

Packages belonging to the same order may therefore arrive separately.

6. Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an address error, contact support@rippel.shop immediately.

We cannot guarantee that an address can be changed after processing has started.

Rippel is not responsible for delivery problems caused by incorrect, incomplete, outdated, or improperly entered customer information, except where required by law.

7. Failed, Refused, or Unclaimed Delivery

If a shipment cannot be delivered because the customer refuses the parcel, fails to collect it, provides an incorrect address, or does not complete required carrier procedures, the package may be returned to the sender or fulfillment facility.

Any eligible refund may be reduced by reasonable shipping, return, or carrier charges, where legally permitted.

8. Carrier Delays

Once an order has been transferred to the shipping carrier, delivery may be affected by circumstances outside Rippel's direct control, including weather, customs, postal disruptions, carrier congestion, local delivery restrictions, or transportation interruptions.

We will make reasonable efforts to assist customers when a shipment experiences an unusual delay.

9. Customs, Import Duties & Taxes

International shipments may be subject to customs procedures, import taxes, duties, or other government charges depending on the destination country.

Unless expressly stated otherwise during checkout, such charges may be the customer's responsibility.

10. Lost Packages

If tracking indicates an unusual delay or possible loss, contact support@rippel.shop.

We may ask the customer to cooperate with a carrier investigation before determining the appropriate resolution.

11. Orders Marked Delivered

When tracking shows that a shipment has been delivered, customers should first check their mailbox, reception area, household members, neighbors, secure delivery locations, and any carrier-provided delivery information.

If the package still cannot be located, contact us so we can review the shipment information.

12. Support

For shipping questions, contact:

Email: support@rippel.shop