Return & Refund Policy

At Rippel, we want every order to be handled fairly, clearly, and efficiently. Please review this policy carefully before placing your order.

1. Return Eligibility

You may request a return within 30 days of confirmed delivery, unless a different mandatory consumer protection period applies in your country or region.

To qualify for a return, the item must:

• Be unused and in its original condition;
• Be returned in its original packaging;
• Include all accessories, labels, manuals, and components originally supplied;
• Show no signs of misuse, damage, alteration, or excessive handling;
• Meet any hygiene or safety requirements applicable to the product.

Products that are sealed for hygiene, health, cosmetic, or personal-use reasons may become non-returnable once the original seal has been opened, where permitted by applicable law.

2. Return Authorization Required

Do not send products back without prior authorization.

Before returning any item, contact our support team at: support@rippel.shop

Please include:

• Your full name;
• Order number;
• Email address used to place the order;
• Reason for the return;
• Photos or videos when the request concerns damage, defects, or an incorrect item.

Once approved, we will provide the applicable return instructions. The address shown on our website or business records should not automatically be used as a return address.

3. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If you receive an item that is damaged, defective, or materially different from what you ordered, contact us at support@rippel.shop as soon as reasonably possible.

We may request photographs, videos, packaging images, shipping labels, or other reasonable evidence before approving a replacement or refund.

4. Return Shipping Costs

When a return is based on customer preference, incorrect selection, change of mind, or another reason not caused by Rippel, return shipping costs are normally the responsibility of the customer, except where applicable law requires otherwise.

If we confirm that the item was defective, damaged before delivery, or incorrectly supplied, Rippel will provide an appropriate remedy in accordance with applicable law.

5. Refund Inspection

Returned items are inspected before a refund is approved.

If approved, the refund will normally be issued to the original payment method.

Please allow approximately 5–10 business days after the refund has been processed for your bank or payment provider to display the funds.

Banking and payment-provider processing times are outside Rippel's direct control.

6. Original Shipping Charges

Original shipping, handling, priority-processing, shipping-protection, or similar service fees are generally non-refundable once the associated service has been provided, except where required by applicable law.

7. Non-Returnable Items

Subject to applicable law, the following items may not be eligible for return:

• Opened hygiene or personal-care products;
• Products damaged through misuse or improper handling;
• Items missing original components or packaging;
• Gift cards;
• Products identified as final sale where legally permitted;
• Customized or personalized products;
• Items returned without prior authorization.

8. Refused or Unclaimed Deliveries

Customers are responsible for providing a complete and accurate delivery address and for accepting delivery when required.

Orders returned because they were refused, unclaimed, or addressed incorrectly may be subject to return shipping charges, carrier fees, or other reasonable costs before any eligible refund is issued.

9. Chargebacks and Payment Disputes

If you experience an issue with an order, we strongly encourage you to contact support@rippel.shop before initiating a payment dispute.

We maintain order records, transaction records, fulfillment information, tracking information, delivery confirmations, customer communications, and other documentation relating to each transaction.

Fraudulent, abusive, or knowingly inaccurate payment disputes may be challenged using the available transaction and delivery evidence.

10. Contact

For all return and refund requests:

Email: support@rippel.shop

This is Rippel's primary customer-support channel.